Sales Coach

Drain · Jen Kowalski

Kitchen sink keeps clogging

Works from home with two kids under six in the house. Friendly, busy, and on the phone a lot.

What you know walking in

Service call. Kitchen sink backed up this morning with standing water in both sides. Customer says it is the third clog this year. Two-story home on a slab. Not a member.

  • 2-inch ABS kitchen drain, about 32 feet to the main, 27 yrs
  • Garbage disposal

What you found

  • The camera shows a thick layer of grease and food paste on the pipe walls for most of the 32 feet to the main. In places the opening is down to about half the pipe.
  • The cable opened a path through the clog, but the coating is still on the walls. That is why the last two clearings only lasted a few weeks.
  • The pipe has no cracks, roots, or low spots. The problem is buildup, not damage.
  • Cooking grease and starchy scraps like rice, pasta, and potato peels go down the disposal most days. That feeds the buildup.

Your price book for this job

Cable clearing only

Kitchen line opened with a cable machine today · Camera look to find the cause · Both sinks and the disposal tested · The grease coating stays on the pipe walls

$265

Hydro jet and camera Fits this home

Everything in the cable option · Hydro jet the full kitchen line to the main · Camera video of the clean line sent to you · A short list of what to keep out of the disposal

$625

The honest fit is marked. Recommend what the home needs, and only that.

Your goal

Use the camera footage to explain why the clog keeps coming back, recommend jetting as one clear choice with the cable option shown honestly, and ask for a decision without pressure.

Difficulty: Easy

Plan you can offer

  • Summit Care Club$19.95 a month

Speak naturally. Jen hears you, reacts to how you say things, and remembers. Headphones make it feel real.