Drain · Margaret Ellis
Bathroom sink clog, simple clear
Retired school secretary. Lives alone in the house she has owned for 34 years. Polite, careful, and slow to decide.
What you know walking in
Service call. Hall bathroom sink has been draining slowly for weeks and stopped completely last night. Single-story home built in 1979. Not a member.
- Bathroom sink pop-up drain assembly, chrome, 20 yrs
- Hall bathroom sink trap and branch line, 47 yrs
What you found
- Hair and soap scum are packed around the stopper and in the trap. That is the whole clog.
- The tub, both toilets, the kitchen, and the laundry all drain normally. Nothing points to a problem further down the line.
- The pop-up stopper sticks and does not seal well. It still works. Replacing it is optional.
- After the clearing, a full basin drains in a few seconds.
Your price book for this job
Clear the sink drain Fits this home
Remove and clean the pop-up stopper · Clear the trap and branch line with a hand cable · Full-basin test and a check of the other drains · A simple hair strainer
$185
Clear the drain and replace the pop-up
Everything in the clear option · New pop-up drain body, stopper, and pivot rod · New gaskets at the drain
$285
The honest fit is marked. Recommend what the home needs, and only that.
Your goal
Clear the drain at the lowest honest price and answer her questions without suggesting extra work. Mention the membership once as optional, never as a condition of the repair.
Difficulty: Warm-up
Plan you can offer
- Summit Care Club$19.95 a month
Speak naturally. Margaret hears you, reacts to how you say things, and remembers. Headphones make it feel real.