Water treatment · Rosa Delgado
Drinking water filter question, in Spanish
Homeowner who prefers to speak Spanish and understands some English. Warm, polite, and careful with paperwork.
What you know walking in
Customer asked about a filter for drinking water. She speaks Spanish at home and some English; this call is in Spanish. Single-story home. Not a member.
- Kitchen sink with a single-hole faucet
What you found
- A TDS meter at the kitchen tap reads about 540 parts per million. That measures dissolved minerals, mostly calcium and magnesium. It is not a safety test.
- The water district's annual report shows the tap water meets state and federal drinking water standards.
- She notices a chlorine taste. Cities add disinfectant on purpose to keep the water safe, and a carbon stage removes the taste.
- She spends about $40 a month on bottled water.
- There is room under the sink for an RO tank, and the spare soap dispenser hole can hold the faucet.
Your price book for this job
Under-sink carbon filter
Under-sink carbon filter with its own faucet · Removes chlorine taste and odor · Filter change about every 6 months · Does not remove dissolved minerals
$325
Under-sink reverse osmosis system Fits this home
Reverse osmosis system with storage tank · Drinking water faucet in the spare sink hole · TDS test before and after · Written filter schedule, about $120 a year
$850
Whole-house filter plus reverse osmosis
Everything in the reverse osmosis option · Whole-house carbon filter at the main line
$4,800
or $120/mo
The honest fit is marked. Recommend what the home needs, and only that.
Your goal
Hold the conversation in Spanish, explain plainly what the TDS reading means and what an RO system does and does not do, and recommend the under-sink RO. Put it in writing and make it easy for her to check with her daughter.
Difficulty: Easy
Plan you can offer
- Summit Care Club$19.95 a month
Speak naturally. Rosa hears you, reacts to how you say things, and remembers. Headphones make it feel real.