Sales Coach

Main shutoff · Greg Thompson

Main shutoff seized, found during a hose bib repair

Lives here with his teenage daughter part of the time. Practical, numbers-minded, and in no hurry.

What you know walking in

Service call. Side yard hose bib leaks at the handle and drips all day. Single-story home built in 1989. Not a member.

  • 1-inch brass gate valve, main shutoff on the front riser, 37 yrs
  • Side yard hose bib, 37 yrs

What you found

  • The side yard hose bib leaks at the stem and drips all day. It needs replacing.
  • The main shutoff will not turn. The handle is locked by corrosion, and forcing it could break the valve.
  • The water was shut off at the meter to do the repair. That valve belongs to the water district and takes a special key.
  • House pressure is 68 psi, inside the normal range. No regulator is needed.

Your price book for this job

Replace the hose bib only

New hose bib with a built-in vacuum breaker · Water shut off at the meter for the repair · Main shutoff left as it is

$245

Hose bib and new main shutoff Fits this home

New hose bib with a built-in vacuum breaker · New full-port quarter-turn ball valve at the main · Pressure check and leak test · A walk-through of where the valve is and how to close it

$795

The honest fit is marked. Recommend what the home needs, and only that.

Your goal

Finish the job he called for, show him the seized valve, and explain plainly why it matters. Recommend replacing it while the water is off, stay honest about his plan to sell, and ask for a decision.

Difficulty: Easy

Plan you can offer

  • Summit Care Club$19.95 a month

Speak naturally. Greg hears you, reacts to how you say things, and remembers. Headphones make it feel real.