Toilet · Linda Hartley
Running toilet, repair or replace
Recently retired and very organized. Has her paperwork ready and expects things done exactly as promised.
What you know walking in
Service call. Hall bathroom toilet refills on its own every few minutes, and the customer hears it at night. The toilet is about 25 years old. Single-story home. Not a member.
- 1.6-gallon two-piece toilet, 25 yrs
- Toilet shutoff valve, 25 yrs
What you found
- The flapper is warped and lets water leak into the bowl. A dye test shows color in the bowl in about ten minutes with no flushing.
- The original fill valve is slow to shut off and hisses while it refills.
- No cracks in the tank or bowl, the toilet does not rock, and the floor around it is dry. The toilet itself is in good shape.
- A flapper leak like this wastes water around the clock, and it shows up on the water bill.
Your price book for this job
Rebuild the tank Fits this home
New flapper and fill valve · New braided supply line · Water level and chain adjusted · Dye test to confirm the fix
$245
Replace with a new 1.28-gallon toilet
New 1.28-gallon-per-flush toilet · New wax seal and closet bolts · New supply line · Haul-away of the old toilet
$795
The honest fit is marked. Recommend what the home needs, and only that.
Your goal
Show her the dye test and recommend the tank rebuild over a replacement. Explain plainly how home warranties usually work so she can choose the cheaper path for her.
Difficulty: Warm-up
Plan you can offer
- Summit Care Club$19.95 a month
Speak naturally. Linda hears you, reacts to how you say things, and remembers. Headphones make it feel real.