Water heater · Rosa Delgado
Water heater replacement in Spanish
Homeowner who prefers to speak Spanish and understands some English. Warm, polite, and careful with paperwork.
What you know walking in
Service call. The customer prefers Spanish, so run the whole call in Spanish. She reports water around the base of the water heater and only lukewarm water. 40-gallon gas tank in the garage. Not a member.
- 40-gallon atmospheric gas water heater, 12 yrs
- Pressure regulator on the main line
What you found
- The tank is leaking from the bottom. Once a tank leaks, it cannot be repaired.
- Rust flakes from inside the tank have fallen onto the burner, which is why the flame is weak and the water is lukewarm.
- There is no expansion tank, and the house has a pressure regulator. Code requires one on the new install.
- There is only one seismic strap. California requires two.
Your price book for this job
40-gallon standard gas, 6-year warranty Fits this home
New 40-gallon gas water heater · Thermal expansion tank · Two seismic straps · Permit and haul-away · Written estimate she and her daughter can review
$1,890
or $49/mo
40-gallon gas, 10-year warranty
Everything in the standard option · Longer 10-year tank and parts warranty · New cold-water shutoff valve
$2,490
or $65/mo
The honest fit is marked. Recommend what the home needs, and only that.
Your goal
Run the whole call in Spanish and explain the leak and the options plainly. Make the estimate easy for her and her daughter to check, and ask for a decision without rushing her.
Difficulty: Real world
Plan you can offer
- Summit Care Club$19.95 a month
Speak naturally. Rosa hears you, reacts to how you say things, and remembers. Headphones make it feel real.