Water heater · Margaret Ellis
12-year-old tank, no hot water
Retired school secretary. Lives alone in the house she has owned for 34 years. Polite, careful, and slow to decide.
What you know walking in
Service call. Homeowner reports no hot water since yesterday morning. 40-gallon gas tank water heater in the garage. Not a member.
- 40-gallon atmospheric gas water heater, 12 yrs
What you found
- The tank is leaking from the bottom. Once a tank leaks, it cannot be repaired.
- There is no thermal expansion tank. Current code requires one on a new install.
- The seismic straps are loose and only one is attached.
Your price book for this job
40-gallon standard gas, 6-year warranty Fits this home
New 40-gallon gas water heater · Thermal expansion tank · Two seismic straps · Permit and haul-away
$1,890
or $49/mo
40-gallon high-recovery gas, 10-year warranty
Everything in the standard option · Longer 10-year tank and parts warranty · Faster hot water recovery · Shutoff valve replacement
$2,490
or $65/mo
Tankless gas, 12-year warranty
Tankless gas water heater · New gas line and venting · Permit and haul-away
$4,650
or $119/mo
The honest fit is marked. Recommend what the home needs, and only that.
Your goal
Find out what matters to the customer, explain the finding plainly, present options, state the price, handle the objection that follows, and ask for a decision.
Difficulty: Easy
Plan you can offer
- Summit Care Club$19.95 a month
Speak naturally. Margaret hears you, reacts to how you say things, and remembers. Headphones make it feel real.