Tankless service · Brian Walsh
Tankless error code, descale needed
Sales director working from home today, in and out of calls. Wants this handled quickly.
What you know walking in
Service call. Customer reports the tankless water heater shuts off in the middle of showers and shows an error code. Gas tankless unit on the garage wall, about 6 years old. Customer wants it fixed today. Not a member.
- Condensing gas tankless water heater, 199,000 BTU, 6 yrs
What you found
- The unit is showing its scale warning code. It has never been descaled, and scale in the heat exchanger makes it overheat and shut off.
- The cold inlet filter screen is partly clogged with scale, which cuts flow.
- Isolation valves with flush ports are already installed, so the descale can be done today.
- Gas pressure holds within spec with the unit at full fire.
- The vent and the condensate line are clear.
Your price book for this job
Descale and service Fits this home
Descale the heat exchanger · Clean the inlet filter screen · Check gas pressure, venting, and condensate · Clear the code and test with two showers running · Done today
$345
Descale and service with a scale-reduction cartridge
Everything in the descale and service · Inline scale-reduction cartridge on the cold inlet · Slows new scale between descales; the cartridge is replaced yearly
$445
The honest fit is marked. Recommend what the home needs, and only that.
Your goal
Give a short, plain diagnosis, state the price clearly when asked, and fix it today. Offer the membership as a way to keep the code from coming back.
Difficulty: Easy
Plan you can offer
- Summit Care Club$19.95 a month
Speak naturally. Brian hears you, reacts to how you say things, and remembers. Headphones make it feel real.